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Jessa
Community Manager
Community Manager

Touch Stay x Outdoorsy

Outdoorsy owners receive 20% off a yearly subscription to Touch Stay guidebooks with the code OUT20.

Click here to watch our Ask me Anything webinar with Outdoorsy owner David Rubio and Touch Stay foun... 


In this article, we’ll explain everything you need to know about how digital guidebooks can help you reduce renter questions, including:

  • Exactly what a digital guidebook is
  • What the benefits are for your renters
  • How a digital guidebook can enhance your RV rental business 
  • How you can set your digital guidebooks up today

What is a digital guidebook?

A digital guidebook is an online version of the traditional vehicle manual. For RV rental businesses, they allow renters to access all the information they need about your vehicle without having to refer to unintuitive handbooks and print-outs.

This is the key difference: digital guidebooks host all the important information online - on any device. Even when there’s no signal, renters are able to access the information offline, meaning the information is easy to access and navigate. This also means there’s no pressure to keep printed information up to date, or looking good-as-new.

 

In fact, digital guidebooks have been proven to improve many people’s vacation experiences:

“The guide was the winner for us. We’ve never stayed somewhere where so much thought and consideration has been put into their guest’s experience. Again, thank you, we will deffo recommend and return.” Ellis & Alicia, guests staying at The Cwtch at Caerwedros, Wales

 

How can digital guidebooks reduce renter questions? 

One of the main benefits of digital guidebooks is that they can help reduce renter questions. For the RV industry, this is more valuable than ever!

Since the global pandemic placed a tight hold on international travel, holidaymakers around the world have started to find new ways to seek adventures. As a result, there has been an influx of first-time renters who know very little about RVs - and naturally have a lot of questions. 

But, as many businesses are discovering, even an experienced campervan enthusiast has questions about the vehicle.

A digital guidebook can help you communicate everything your renter needs to know about the vehicle and how to make the most of their time in it, such as:

  • How the kitchen appliances work
  • How to fill the RV with fuel
  • How to unfold the bed
  • What to do if you break down
  • Where the spare parts are
  • How to fit the snow chains 
  • How and where to empty waste

 

It can also help clarify questions about what your renters can do with the campervan, such as: 

  • What are the most popular driving routes near me?
  • Where are the approved places to park overnight? 
  • Where can I camp in my local area?

 

In this sense, a digital guidebook can act as the perfect hybrid between an RV manual and a holiday welcome book. This makes renters happier, they have fewer questions and leave better reviews.

Additional benefits of digital guidebooks for your renters

In addition to reducing renter questions, a good digital guidebook has even more benefits. It can help craft your renters’ experience into a truly unforgettable one, which can have a direct impact on the quality of your reviews. 

 

For example, digital guidebooks:

  • Allow you to inject your own brand and personality into the communication —which makes your renters feel comfortable and special 

  • Enhance communication between you and your renters —which makes your renters feel safe, understood, and looked after

  • Are easily accessible — meaning your renters can access the digital guidebook wherever they are (at Touch Stay, we’ve even made them available where there’s no wifi or data coverage)

The benefits of digital guidebooks for your business 

As well as making your renters happier, digital guidebooks can have a positive impact on your business from both a revenue and management perspective. 

For example, they: 

  • Save you time
  • Proactive communication with your renters means you can chime in less frequently 
  • When you do are asked a question, you can point renters to the answer in your guide instead of writing it out all over again

  • Improve your relationship with your renters 
  • Regular communication and timely information can help evoke trust between you and your renters 
  • Renters who want for nothing are happier and leave better reviews 

  • Help you get repeat business 
  • Happy renters return and/or recommend their RV experience to a friend - making digital guidebooks a key player when it comes to getting repeat business


In addition, digital guidebooks are also: 

  • Easy to update — Meaning you’ll never have outdated information, recommendations or instructions 

  • Easy to maintain — Meaning no sticky book covers, ripped pages or missing pamphlets. Also, they’re far more hygienic!

  • Easy to brand and design  Meaning you can keep your business’ branding fresh and up-to-date all the time 

 

How to get started with your digital guidebook 

Touch Stay has been perfecting it’s digital guidebook software for years, and it’s now the most affordable and dynamic option on the market. And the best part is you can get started on yours today, with their 14-day free trial. 

Touch Stay stores all your content in one single online location. Their mobile web app software then packages that content to make it beautiful to read and easy-to-access. All you need to do is share the link with your renters and they’ll have access straight away -  no sign in or downloads needed. Magic. 

So, why not give us a try? Create your account here. 

 

12 Comments
bonafyde
Day-tripper II

Hello, the OUT50 code no longer works. Is there another code I can use? Thanks! 

 

Jessa
Community Manager
Community Manager

@bonafyde We've corrected the issue with the code, and everything should be in working order now. 😀 Please share your guide with us when you're ready! I'd love to see it.

bonafyde
Day-tripper II

Code works now! Thanks! 

Macodiva
Day-tripper II

Sounds like a good idea. How can renters still access it without cell reception?

Do they need to download & save to their phones?

greatadventures
Day-tripper III

We have had GREAT response to our digital guide.  We paid a little $$$ to have a designer do it up right, and we update it for each of our vehicles.  Eliminates LOTS of questions and problems.  You're welcome to check it out:

https://greatadventuresrvs.com/guides/the-adventurer 

greatadventures
Day-tripper III

We also have a 25-minute training video that coordinates with the Guidebook.  QR codes int eh Guidebook jump straight to the corresponding portions of the training video for easy reference to common issues.

https://greatadventuresrvs.com/videos/the-adventurer 

sebastian3818
Day-tripper II

Is this the only option? I do web development by day, so I can easily create my own...but how do I link to is and let my renters know about it? Not being able to send URLs through the Outdoorsy chat is an issue for this.

Anonymous
Not applicable

Hey there! We prevent many links from being sent through chat because owners could easily take renters off platform. With this being said, Our teams are working to make Touch Stay and Youtube links white-listed soon. This means that you are able to send those through chat to your renters. Hope this helps 🙂 

Comment edited 5/24/22

arshinsv
Day-tripper II

We use this guide, it is free for 1 RV and is set up in 5 minutes on the phone

RV Guidebooks 

JGnTX
Day-tripper

We have 12 units on OD and I just wanted to share my experience with Touch Stay. In the past, I've created my own guidebooks like most of us have but the big advantage of TS is that you create a content library and then you choose what content each guidebook gets using the tags you've created. Also, when you upgrade the content it automatically gets pushed to the guidebooks so you can add/edit as you need and everything is current. As for sharing the link - we do that after the reservation is booked. We're very happy with Touch Stay and the pricing for a dozen units is very affordable in our opinion.

patricktheRVer
Day-tripper

How can these be accessed with no reception? Is there an offline version?

Kameron
Community Manager
Community Manager

@patricktheRVer I believe you can download and save a copy for offline use.