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In this article, we’ll explain everything you need to know about how digital guidebooks can help you reduce renter questions, including:
A digital guidebook is an online version of the traditional vehicle manual. For RV rental businesses, they allow renters to access all the information they need about your vehicle without having to refer to unintuitive handbooks and print-outs.
This is the key difference: digital guidebooks host all the important information online - on any device. Even when there’s no signal, renters are able to access the information offline, meaning the information is easy to access and navigate. This also means there’s no pressure to keep printed information up to date, or looking good-as-new.
In fact, digital guidebooks have been proven to improve many people’s vacation experiences:
“The guide was the winner for us. We’ve never stayed somewhere where so much thought and consideration has been put into their guest’s experience. Again, thank you, we will deffo recommend and return.” Ellis & Alicia, guests staying at The Cwtch at Caerwedros, Wales
One of the main benefits of digital guidebooks is that they can help reduce renter questions. For the RV industry, this is more valuable than ever!
Since the global pandemic placed a tight hold on international travel, holidaymakers around the world have started to find new ways to seek adventures. As a result, there has been an influx of first-time renters who know very little about RVs - and naturally have a lot of questions.
But, as many businesses are discovering, even an experienced campervan enthusiast has questions about the vehicle.
A digital guidebook can help you communicate everything your renter needs to know about the vehicle and how to make the most of their time in it, such as:
It can also help clarify questions about what your renters can do with the campervan, such as:
In this sense, a digital guidebook can act as the perfect hybrid between an RV manual and a holiday welcome book. This makes renters happier, they have fewer questions and leave better reviews.
In addition to reducing renter questions, a good digital guidebook has even more benefits. It can help craft your renters’ experience into a truly unforgettable one, which can have a direct impact on the quality of your reviews.
For example, digital guidebooks:
As well as making your renters happier, digital guidebooks can have a positive impact on your business from both a revenue and management perspective.
For example, they:
In addition, digital guidebooks are also:
Touch Stay has been perfecting it’s digital guidebook software for years, and it’s now the most affordable and dynamic option on the market. And the best part is you can get started on yours today, with their 14-day free trial.
Touch Stay stores all your content in one single online location. Their mobile web app software then packages that content to make it beautiful to read and easy-to-access. All you need to do is share the link with your renters and they’ll have access straight away - no sign in or downloads needed. Magic.
So, why not give us a try? Create your account here.
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