There needs to be a way for the delivery fee to be automatically calculated when sending someone a quote. This creates a lot of confusion for owners and renters - even outdoorsy staff who when called say it should be there. When a quote is sent without the delivery fee and the customer sees the rental amount they have an expectation that is what they are going to pay. When the delivery fee is then calculated it could be considered deceptive. When it is also calculated initially it helps alleviate concern on the part of the owner that it will or won’t be included.
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There should be a way or a process for OD to verify that people are still renting. I have heard from many renters and OD owners that they have to send 10+ messages before someone gets a response. By verifying if a listing is still active that helps OD by allowing renters to get in contact with someone that is renting right away - many may not take the time to message a dozen people. Something like if you haven’t logged in for X amount of time or have X amount of messages that you haven’t responded to, or haven’t had a booking in X time. Many times the listings that I see that aren’t really active are the lower priced ones so by eliminating these it also helps with unrealistic expectations by the renter.
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