cancel
Showing results for 
Search instead for 
Did you mean: 

When a renter cancels due to covid

losstarrs
Day-tripper

We just had our first rental as new owners - and then it became our first cancellation, two days before the trip because the renter got Covid.   How does Outdoorsy handle this to issue a full refund to the renter without penalizing the owner's algorhythm?   I will go to the chat functions on the site  for owners now to ask as well but I thought it was good to ask about times when the owner might agree to a full refund, especially a new owner, even as the trip is within 72 hours.

Thanks,

Debbie and Andy

 

 

1 REPLY 1

Kameron
Community Manager
Community Manager

@losstarrs this sounds like a good scenario to use the mutual cancellation feature. You can read more about how to do that here: Feature update announcement: mutual cancellations. Hope this helps!