When a renter cancels due to covid

[losstarrs]

We just had our first rental as new owners - and then it became our first cancellation, two days before the trip because the renter got Covid.   How does Outdoorsy handle this to issue a full refund to the renter without penalizing the owner's algorhythm?   I will go to the chat functions on the site  for owners now to ask as well but I thought it was good to ask about times when the owner might agree to a full refund, especially a new owner, even as the trip is within 72 hours.

Thanks,

Debbie and Andy

[Kameron]

@losstarrs this sounds like a good scenario to use the mutual cancellation feature. You can read more about how to do that here: Feature update announcement: mutual cancellations. Hope this helps!