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Issue while out with a renter.

Esoto1278
Day-tripper

When there is an issue with the RV while someone has it (fridge stops working, no hot water, etc.), do you compensate or refund any amount to the renters for any inconvenience? My situation the renter said the water heater isn't working. 

1 ACCEPTED SOLUTION

JordanB
Weekend warrior II

Outdoorsy support needs to do that for you. You can call or use their online chat, and specify how much you want to refund.

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5 REPLIES 5

JordanB
Weekend warrior II

We generally refund for stuff like that, yes, because it is an inconvenience for them while they are on vacation. If the water heater failed due to misuse and it was the renters fault, that would be a different story. You can check things over once returned, and from there issue a refund if needed.

Thanks for the reply. You would refund the whole trip?

JordanB
Weekend warrior II

No, we wouldn’t refund the whole trip. A lack of water heater is an inconvenience, but their trip would be able to continue. It would likely be some percentage based on how long their trip was and at what point in the trip it broke.

How do you issue a partial refund for renters? I am not finding any option to do so and can't find it in the help guide. Thanks in advance!

JordanB
Weekend warrior II

Outdoorsy support needs to do that for you. You can call or use their online chat, and specify how much you want to refund.