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Forum Posts

Generator use while occupants sleep

We have our first rental later this month. Our renter is not sure that they will have hook-ups and plans to run the generator at night for the air conditioning. Our Thor manual states "never sleep with the generator running". Our RV is equipped with ...

Black out dates for reservations

Hi there! Brand new here! Wondering if there is a way to block certain dates available on the calendar. We need to get a door fixed so we wanted to black out a few dates. Thanks!

Responding to a Potential Renter

I am super brand new and just received my very first rental request. I am not sure how to respond. Do you ask the renter questions about their vehicle and trip? Do you just say that your unit is available and move forward with the process?Any advise ...

Insurance

How does the insurance work I’m new here and I to know what’s the best way to go.

Fred8484 by Day-tripper
  • 158 Views
  • 1 replies
  • 0 chirps

Portable Waste Holding Tank

Hi everybody! I'm new at renting our RV and was wondering if its a good idea to provide our portable waste holding tank.

Loraine by Day-tripper
  • 307 Views
  • 4 replies
  • 0 chirps

Resolved! How to change an accepted quote (modify add-ons)?

Hey! How do you change a quote that has been accepted and paid for? My renters want to remove an add-on and I'm fine with it. They are picking up the RV tomorrow and I can't seem to find where to do this myself or where to contact Outdoorsy's custome...

Message response

I’m reading the comments and despite my attempts, I can’t reply. Why is that?

MrsB by Day-tripper II
  • 166 Views
  • 2 replies
  • 0 chirps

Instamatch contacting renters

I apologize if this info is written somewhere but I can’t find it….I keep getting emails from Instamatch saying that there are renters looking for RVs like mine with a link to the dashboard. How do I go about contacting them? I’ve read it’s not often...

LauraS by Day-tripper II
  • 260 Views
  • 3 replies
  • 0 chirps

Renter wants to use their insurance

I just had an inquire from a potential RV renter who wants to use their USAA insurance to cover their trip in our van. They currently use it for their RV but it is not functioning so they want to rent ours. Is this even possible?How can we be sure th...

Business Insurance

Hey there!We're just getting started here. We plan to rent our Sprinter while its up for sale. Does anyone have experience with this?A few scenarios come up with this like:*what should we do about business insurance when there will be insurance with ...

Robert by Day-tripper
  • 179 Views
  • 1 replies
  • 0 chirps

Unresponsive Renters - Asking Rental Question Prior to Confirming

Hi - we are having a good response for the week our RV has been listed. The 2 that I've confirmed booking, responded quickly to our basic follow up questions, the ones recommended, i.e what are your travel plans, do you need additional add-ons, drivi...

DeeJay by Day-tripper II
  • 446 Views
  • 7 replies
  • 0 chirps

When a renter cancels due to covid

We just had our first rental as new owners - and then it became our first cancellation, two days before the trip because the renter got Covid. How does Outdoorsy handle this to issue a full refund to the renter without penalizing the owner's algorhyt...

RV locator

Does anyone use a GPS or AirTag to track the vehicle location, when rented?

Sonman by Day-tripper
  • 523 Views
  • 7 replies
  • 0 chirps

Resolved! Questions about discounts for renters

Hello! I've recently just gotten our first booking returned and our renters had some issues with our camper while on their trip. When our camper was still under warranty, we had a leaky window on our slide-out. We were told that the whole window was ...

Insurance

New here, just posted a 2011 Class C and for some reason Outdoorsy said I do not qualify for insurance through them. I started an LLC for the rental of this unit, and I'm curious how the process works now. Its not a salvage title, unit is very clean....

water tank fill up

Hello! second time renting our camper out. Filled it up the first time. This time I'm questioning whether I should or not. Does everybody else who rents usually fill up their water tank? I know hauling can be affected because of the weight of a full ...

Trogan by Day-tripper
  • 297 Views
  • 4 replies
  • 0 chirps

Success in Denver vs Colorado Springs

I’m relocating to Colorado Springs for work and currently own my personal 32’ 2021 heartland mallard m26. The market looks very flooded compared to Indiana (with a lot of availability) and I’m used to getting around $800-$1,200/mo in rentals even wit...

Making Rentals Turnkey

I’m interested in making the process of renting out my RV as turnkey as possible. Ideally I’d like to pay someone to:1. Go to the unit for pickup and handle the key transfer, walkthrough, dos and don’ts, any make-ready needs, etc2. Assist with hitchi...

ATXAdam by Day-tripper
  • 336 Views
  • 4 replies
  • 0 chirps

Include gas grill or not?

Our trailer has a fold out bracket on the rear bumper that folds out and has a grill that mounts on it. My concern is if someone uses the grill and doesn't pay attention and has a flair up it could damage the rear corner of the trailer. These grill s...

DeeRich by Day-tripper
  • 254 Views
  • 3 replies
  • 0 chirps

Resolved! Breakdown on trip

I your unit breakdown during a rental. (ex. Refer) and customer must stay somewhere over night what have you done? Pay room or?

Resolved! Underbooking

I recently had a booking for 6 Adults that showed up as 8 adults and 7 kids for one of our Class C RV's that sleeps 8. What do you do when the renter shows up with more people than they claimed? I was a tad overwhelmed.

First Rental and Drop Off

We are dropping off and picking up our trailer at the sister's of the renter house . The sister will be present at drop off and pick up. Who do I have sign the forms so I'm covered by insurance? The renter is the only verified driver

DeeRich by Day-tripper
  • 297 Views
  • 3 replies
  • 0 chirps

RV Mechanics

I’ve been renting my rv out this year more than last year and there is a lot of maintenance that goes with it. I can do the basics, but my question is, if your renter has an issue while your RV is rented, how do you handle that situation? I’m trying ...

Fuel

With rising gas prices anyone talking to there costumers about fuel surcharges based on gas prices ?

Badame by Day-tripper
  • 428 Views
  • 6 replies
  • 0 chirps

Resolved! Question about insurance

Still new at this. On all my bookings when i review it shows that the renter is insured through Outdoorsy. My last renter picked up this morning and I looked at their booking (after they left) and its says: "This trip is not insured!We are sorry, but...

cliffjl by Day-tripper
  • 420 Views
  • 2 replies
  • 0 chirps