When it comes to private rentals like this, there’s no industry standard. We’re neither a hotel nor a rental car company. We get it! Aligning on times that work for both the renter and owner takes flexibility and understanding.
As a general rule, renters will be very understanding if you have a 9-5 job that limits your available pick-up/drop-off times. The key is to keep lines of communication open and work to find a mutually agreeable time.
Lastly, be sure to give yourself enough time between drop-off and pick-up to prepare your RV for the next rental. It is important to be clear with your renter about when they’ll be returning your RV and any late fees you charge if they bring it back late.
How can I best prepare before my renters pick up my RV?
We’ve put together this pre-arrival checklist that you should go through ahead of each rental to ensure a great and safe experience for your renters.
What are the frequently asked questions at pick-up?
Renters will generally ask vehicle clarification questions. For example, they might ask questions about how the hookups work, how RV electrical systems function, how the generator works, etc. That’s why you’ll always want to do a walkaround with your renter during pick-up where you show them how to operate all your RV’s systems.
Renters might also ask for recommendations related to their trip such as must-see attractions near you or RV friendly campgrounds in your area. Because of this, many of our successful owners create a guidebook of local attractions and leave it in the RV.
How do I offer delivery to renters?
As an owner, you can charge an add-on fee to deliver your RV to the renter’s driveway, campsite, or even the airport. You can set the radius you’ll deliver to so you never go further than you’d like
This is an increasingly popular feature on our platform because many renters might want an RV without the stress of towing and setup. You can activate and customize the delivery feature when listing your RV. From your listing dashboard, simply navigate to Manage Vehicles > Pricing.
What about insurance when I’m delivering?
It’s important to remember that most, if not all, personal insurance carriers will not provide coverage for any business use, including delivery. To that end, we’re thrilled to be the first and only RV marketplace to offer insurance coverage while you are delivering your rig to your renters, giving you additional peace of mind on top of your $1M liability protection during the booking period. Here are some important details to keep in mind about delivery coverage:
How do I prepare for pick up?
If the renter is bringing your RV back to you, reach out to them the day before their return date to confirm the drop-off time and location. Have a copy of your RV Return Form, so you can make everything quick and painless. If there is damage or additional cleaning charges, note them on the return form and have your renter sign off so they’re aware of the charges they’ll incur.