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Knowledge Base Articles

How much security deposit can I charge?

Outdoorsy mandates charging the following amount depending on the vehicle type Class A Vehicle: We mandate charging $1500 or more. Class A is a high end vehicle and hence we recommend charging a high security deposit to safeguard the owner from any u...

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What happens in the event of a total loss?

While incredibly rare, having your RV totaled while it is out on a rental is certainly a concern for many owners on our platform. If you’re not sure what is owed and how it is determined, it can heighten these concerns. We hope to ease those worries ...

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Is insurance available in New York?

We offer our $1M coverage in all states, but there are some limitations to how this coverage works in New York due to its unique regulatory environment. While we’re working on expanding our offerings there, here’s a look at the current state of NY in...

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How to send a customized quote

Outdoorsy owners are able to send over a customized quote to any renter on the platform. Sending over a quote is a great opportunity to accommodate a renter quickly and tailor it especially to them. Sending over a quote allows you to choose a differe...

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Getting to know your renters

Build a good foundation with your renters from the start by getting to know a little about them and giving them the resources they need to take care of your RV. Find out a bit about their trip, where they’re planning to go and how they plan to use yo...

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Summary of Protection Policy

For our full Owner Protection Policy, please click here. Let’s break it down. Our Comprehensive and Collision coverage for exterior damages is available to RVs, travel trailers, fifth wheels, toy haulers, truck campers, campervans, sports mobiles, an...

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Outdoorsy Listing Content Policy

Following are the restrictions around what content an owner can post as part of their listings Listing photos that have any of the below content either written on photos or as part of the original photo itself will be suppressed Emails URLs Phone num...

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What is Outdoorsy’s Accident Interruption Protection?

Peace of mind can be hard to come by these days, but you can find it easily by purchasing the Premium protection package while renting through Outdoorsy. Along with our lowest deductible offering and highest liability protection, Accident Interruptio...

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How do my renters select roadside assistance?

Roadside assistance is currently included in eligible bookings with a purchased Outdoorsy Protection Package at no additional charge. If the Protection Package purchased does not include roadside assistance services, the renter may apply and pre-pay ...

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What is Instant Book?

Instant Book allows renters to automatically confirm booking requests for your vehicle and submit payment details immediately. . How does it work? When you enable Instant Book on your account, all upcoming booking requests will be automatically confi...

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My RV broke down while they were driving it. What can I do?

Nothing stinks quite like a broken-down vehicle during a road trip (okay, maybe roadkill). Luckily, Outdoorsy provides all renters with the option to purchase roadside assistance, something that will give both you and your renters peace of mind. But ...

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Ask me anything - 1099 tax changes

Watch the AMA recording here Should I expect to receive a tax form from Outdoorsy? Yes, so long as: You’ve provided your tax information in your Outdoorsy account. You receive $600 or more in reportable payments during the year (starting with the 202...

Jessa by Community Manager
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What is the DMV License check?

All Outdoorsy renters have to pass a DMV check before they can book anything on the platform. Running this verification gives us information about the renter’s driving history and helps us decide whether they should be allowed to rent your rig. Thing...

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Why does Outdoorsy need my tax info?

The federal government imposes tax reporting requirements on companies like Outdoorsy. This means we must notify the Internal Revenue Service (IRS) of reportable payments that just about everyone receives from our platform. Without your tax info, we ...

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What are the best questions to ask my renter?

What are the best questions to ask my renter? This would depend on the type of vehicle but some questions would definitely be universal: What are their plans, where do they plan to tow/drive your RV? What is their experience in an RV, have they ever ...

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How do I decide the daily rate?

How do I decide the daily rate? This can vary, you want to make sure that you are pricing your RV so that you aren’t losing money with a rental, understand the time it takes you to prep and get ready and make sure that you factor that in. If you plan...

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Can I list anything other than an RV or motorhome?

Can I list anything other than an RV or motorhome? Yes, many owners offer accessories such as kayaks, canoes, bikes, scooters, ski equipment and other outdoor adventure gear. (Some will even stock the fridge full of beer upon request!). Make sure you...

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What if I’m nervous about renting my RV?

What if I’m nervous about renting my RV? There is little letting go that has to happen for all of us! But remember, many of these RVers are just like you—either looking to rent before they buy, or hit the open road to find their next adventure. To di...

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Am I allowed to decline potential renters?

Am I allowed to decline potential renters? When folks look at listing an RV on Outdoorsy, they usually have these questions floating around their minds: Am I allowed to decline potential renters? What if I’m nervous about renting my RV? What kind of ...

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What are the Cancellation and Reservation Deposit Policies?

What are the Cancellation and Reservation Deposit Policies? We understand that plans can sometimes change, that’s why we offer three different cancellation policies to RV owners on our platform. As a renter, it is important to familiarize yourself wi...

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Can I include a tow vehicle with my trailer?

Can I include a tow vehicle with my trailer? Yes, many trailer owners on Outdoorsy also offer a tow vehicle with their rental. To do so, we recommend that you add your vehicle as an add-on to your trailer listing so that renters can select the vehicl...

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What does “vehicle certification” mean, exactly?

What does “vehicle certification” mean, exactly? As a lister on Outdoorsy, you agree to have your tires inspected before each reservation. You also agree to inspect your electrical systems, LP Gas system, appliances and brakes once every three months...

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What are the seatbelt requirements for RVs?

What are the seatbelt requirements for RVs? It’s always a good rule of thumb to take a safety first approach in any vehicle. That’s why all states require seat belts for every passenger in an RV, including passengers in the cabin area. In addition, O...

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What does Outdoorsy’s Windshield Coverage include?

What does Outdoorsy’s Windshield Coverage include? Windshield Coverage included under the Peace of Mind Protection Package covers minor chips or cracks to your windshield that are repairable at no cost to you. For example, 1-2 minor chips (not in the...

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What is a supplement? How is a supplement filed?

What is a supplement? How is a supplement filed? To submit a claim, you’ll need to take pre-trip and post-trip photos and upload them to the app. Along with the photos, you’ll also need both the return and departure forms completed, signed, and on ha...

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What does the 90-day inspection entail, and who can do it?

What does the 90-day inspection entail, and who can do it? As an owner, we suggest you inspect your rig after every rental. We also require a more technical inspection every 90 days. Owners can complete the inspections by following the process below ...

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What size should my listing photos be?

What size should my listing photos be? A photo is worth a thousand words, which is why it’s important to upload the right dimensions on your listing. An image 900px wide x 600px high is the largest dimension we allow to be uploaded on a listing. If a...

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What is Outdoorsy’s Service Animal Policy?

What is a service animal? Service Animal: A dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or mental disability. Examples of t...

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