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Jessa
Community Manager
Community Manager
We're passionate about bringing together RV owners who want to share ideas, best practices, or new experiences as they build out their own businesses on Outdoorsy. Here's what we expect from all of our community members.
Welcome to the Outdoorsy RV Owner Community.
 
Before you post, please use the search function in this group to research the topic you are interested in.
 
This is a private group bringing together RV owners who want to share ideas, best practices, or new experiences as they build out their own businesses on Outdoorsy.
 
This group is NOT the best place if you have a support issue. Please call 877-723-7232, use the chat feature on our site, or email support@outdoorsy.com.
 
This group is NOT the best place if you have a claims issue or questions. Please email claims@outdoorsy.com. We cannot comment on specific cases due to confidentiality, and different marketplaces have different claims requirements. We recommend contacting Outdoorsy directly for all questions to ensure the accuracy of guidance. These posts will be declined or removed.
 
The rules are pretty simple:
 
1. This group is not the best place if you have a support issue. Please call 877-723-7232, use the chat feature on our site, or email support@outdoorsy.com. These posts will be declined or removed.
 
2. This group is not the best place if you have a claim, dispute, or arbitration issue. Please email claims@outdoorsy.com. We cannot comment on any of these specific cases in this community due to confidentiality, and different marketplaces have different requirements. We recommend contacting us directly for all questions to ensure the accuracy of guidance. These posts will be declined or removed.
 
3. Stay on topic about RVing and renting out your RV as much as possible. (We know that’s a wide range of topics!) We want to make this a focused place of learning and entrepreneurship.
 
4. Engage in positive and respectful dialogue. Remember, we're all Outdoorsy types here and we're all here to learn and share. No personal comments, rudeness, or otherwise being derogatory to your fellow owners. This also includes your language when referring to renters. Renter bashing, retaliatory language, or defamation is NOT welcome here. You are free to ask for the community's guidance or advice in a respectful manner.
 
5. We are here to talk about the Outdoorsy platform. Please keep competitor references at a minimum and relevant to using Outdoorsy.
 
6. No politics. We appreciate that we have a diverse group of people here and we want to ensure that this remains a welcoming place focused on running your RV business.
 
7. No self-promotion, sales, or spam are allowed in this group. This is all-inclusive with the exception of owners who are recommending or are themselves RV mechanics who can assist other owners, owners within the group selling their personal RVs, or consignment managers who are looking to add to their fleet. Consignment managers may not post more than once per week on behalf of their Wheelbase business.
Definition of self-promotion:
* Selling anything – that means products, services, paid courses, events, programs, etc
* Promoting your webinar or event, even if they are offered for free
* Promoting or linking to your own or any other Facebook Group
* Posting affiliate links
* Posting links to external surveys (this does not include in-group polls)
* Contacting owners in the group by private message to sell or promote anything. If you receive these types of messages please report them to an admin.
 
8. No Unsolicited DMs - Experienced owners volunteer what little free time they have and contribute to the group when they can. Let's not take advantage of them. We've gotten multiple reports that this is becoming more of an issue and becoming tiresome. Any further reports could result in removal from the group. One exception for DM's could be reaching out about for sale or consignment posts. Other than that if you have a question please post it in the group/forum so those who are available can share their thoughts.
 
Also, have fun! Can we say that after sharing the rules? It is an important one, though.
 
We're so glad you're here!
💚 Team Outdoorsy 
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