Occasionally, a Renter or Owner may need to add or remove an optional add-on to a reservation after it has already been approved; these are post-approval add-ons. The process has been simplified for users to make any needed adjustments to upcoming reservations.
Owners and Renters have slightly different user experiences when making changes to add-ons. Throughout the post-approval add-on process, both will receive notifications of changes made to add-ons and may need to respond. Renters can:
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Remove add-ons from their reservation
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Request additional add-ons from the Owner
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The Owner must approve post-booking requests for new add-ons
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Amend existing add-ons
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May require Owner approval
Owners can:
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Remove add-ons from their Renter's reservation
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Suggest add-ons to their Renter's
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The Renter must approve suggested add-ons
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Amend existing add-ons
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May require Renter approval
Owner Experience
Renter-initiated changes
1. When a Renter submits a post-booking add-on request or removes an add-on from their reservation, the Owner will be notified via email and a header notification. The notification in the header of the Booking details page and in the "Add-on" section will display the change's status (seen below).
2. From the Bookings page, the Owner can choose whether to approve or decline the Renter's add-on request(s). Depending on the changes being made to add-ons, the header notification will appear differently (seen below).
3. When the Owner approves add-on(s), the Renter's card on file will be charged for any expense related to the add-on(s).
Owner-initiated changes
1. Owners can suggest or remove add-ons for their Renter's reservation from the "Add-ons" section of the Bookings page (seen below).
2. When the Owner selects the "Change add-ons" button, the add-ons module will pop up. Owners can adjust add-ons from the module.
3. Once the Owner selects the "Suggest changes" button, their suggested and removed add-ons will appear in the "Add-ons" section and in the header notification (seen below).
4. When the Renter accepts or rejects an Owner's suggested add-ons, the Owner will be notified in the header and the "Add-ons" section (seen below).
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Owners
