cancel
Showing results for 
Search instead for 
Did you mean: 
Kameron
Community Manager
Community Manager

Occasionally, a Renter or Owner may need to add or remove an optional add-on to a reservation after it has already been approved; these are post-approval add-ons. The process has been simplified for users to make any needed adjustments to upcoming reservations.

Owners and Renters have slightly different user experiences when making changes to add-ons. Throughout the post-approval add-on process, both will receive notifications of changes made to add-ons and may need to respond. Renters can:
  • Remove add-ons from their reservation
  • Request additional add-ons from the Owner
  • The Owner must approve post-booking requests for new add-ons
  • Amend existing add-ons
  • May require Owner approval
Owners can:
  • Remove add-ons from their Renter's reservation
  • Suggest add-ons to their Renter's
  • The Renter must approve suggested add-ons
  • Amend existing add-ons
  • May require Renter approval

Owner Experience

Renter-initiated changes

1. When a Renter submits a post-booking add-on request or removes an add-on from their reservation, the Owner will be notified via email and a header notification. The notification in the header of the Booking details page and in the "Add-on" section will display the change's status (seen below).

Screen Shot 2022-08-09 at 10.29.51 AM.png
2. From the Bookings page, the Owner can choose whether to approve or decline the Renter's add-on request(s). Depending on the changes being made to add-ons, the header notification will appear differently (seen below).
 Screen Shot 2022-08-09 at 10.31.03 AM.png
3. When the Owner approves add-on(s), the Renter's card on file will be charged for any expense related to the add-on(s).
 

Owner-initiated changes

1. Owners can suggest or remove add-ons for their Renter's reservation from the "Add-ons" section of the Bookings page (seen below).
 Screen Shot 2022-08-09 at 10.32.19 AM.png

 

2. When the Owner selects the "Change add-ons" button, the add-ons module will pop up. Owners can adjust add-ons from the module.
 Screen Shot 2022-08-09 at 10.33.10 AM.png

 

3. Once the Owner selects the "Suggest changes" button, their suggested and removed add-ons will appear in the "Add-ons" section and in the header notification (seen below).

Screen Shot 2022-08-09 at 10.33.55 AM.png

4. When the Renter accepts or rejects an Owner's suggested add-ons, the Owner will be notified in the header and the "Add-ons" section (seen below).

Screen Shot 2022-08-09 at 10.34.43 AM.png

2 Comments