Hi Marguerite! Congrats on all your bookings!!
For the deposit, 20% isn't taken from that. That is fully refundable to the renter unless you holdback. Whatever you holdback, is what you get. We increased our deposit to cover additional things like cleaning fees, pet fees, needing to empty waste tanks, needing to refill with fuel etc. So all that gets deducted from the renters deposit upon return. So if the deposit is $1000 and they had two dogs, and didn't clean the RV, we'd refund them $800 and then the remaining $200 in full would be paid out to us. Outdoorsy only takes their commission off the nightly/weekly listed rental fee or quoted fee if you do it via separate quote. Hope that helps!