Here is some interesting info:
After a horrible experience with one Robert Baldwin, an RV owner, and leaving him an appropriate review, Outdoorsy TWICE deleted my feedback without notifying me. When I originally called in inquiring as to why the feedback was deleted, I was told that Outdorsy doesn't delete or modify the consumer's feedback. Now, all of a sudden, the representative from their "feedback team" (the whole company consists of seven employees) finally called me, admitting to blatantly deleting feedback because it had reference to the Outdoorsy practices itself: such as an absence of any details or product knowledge by their reps of the CoachNet policies that they solicit you to buy during a check-out process. So now, as discovered, Outdoorsy's reps do not communicate between themselves and one department doesn't know what the other one is doing, plus they will DELETE consumers feedback on the listing site without notifying the consumer at their whim.
Guess what? Now they are preventing me from submitting my feedback and want to send it to their "review" team, effectively suppressing the whole feedback process.
For the record, - this is what was posted under Robert Baldwin profile:
Beware! This is a 16-year old RV that broke down on us on the morning of day 3. And after one and a half day of unsuccessful repairs, we had to cancel the rest of the vacation. Robert refused to pro-rate the actual use, Despite our offer to pay for the full 4 days of RV in our procession (out of which one and half was spent on repairs), he wanted to keep all our money, PLUS deduct money from our security deposit for his fees. If he tried to convince you that your concerns for this old motorhome could be alleviated by purchasing coach-net from Outdorsy, - again, beware! First, no one knows (including Outdorsy itself. - try and call them) exactly WHAT IS COVERED. They are talking about "mobile mechanic". Well. Is a labor to fix the RV is covered? Are the parts covered? To which extend? Will they perform repairs 24/7? What if the breakdown happens (like it did for us) on a Saturday afternoon? Supposedly towing is covered. How far? Up to what monetary compensation? Who's going to pay for your hotel stay and automobile rental once determination was made that the RV can't be fixed on the spot? And, of course, you should realize that even if everything works out (it did not in our case: RV had to be towed to a Freightliner dealership),- your time is irrevocably lost and your vacation is ruined. Remember: if you have reservations on other RV campgrounds (like we
did) the money is not refundable either. This last part is true for any RV trip, of course, But only with Robert you will encounter a refusal to refund your money for the time you ACTUALLY WERE NOT ABLE TO USE THE RV. The concept of "failure to deliver goods and services" promised in the contract is foreign to him. Will offer to extend your time in lieu of your time lost, - who of you has an opportunity to extend their vacations on a whim? You, kids, wife? He will offer you "merchant credit" to use his motorhome in the future, Feel the confidence? Lol. This is a 16 year old vehicle. You don't know if it will be around, if he will be around, heck! - if Outdorsy will be around. But most of all - will you go back to the vehicle that broke down on you on the side of the road once, and that two certified diesel mechanics couldn't fix after a FULL day AND A HALF of trying? Robert will tell you that coach-net mechanics will have some kind of "special computers" - call Outdorsy, go to the web page of Coach-net ITSELF: you WILL NOT find ANY detailed information on their coverage. And disregard the green icons with roadside assistance next to some listed RV's. Though the "insurance" icon and the "pro renter" icon next to the listing do indicate that the coverages are included, - the roadside assistance is merely "available" The extent of the confusion is such that Robert himself assumed it was included (have his messages on this site) Yes, in case of a catastrophic breakdown it probably will not help you with repairs (and DEFINITELY will not help you with transportation, logging, food and time itself), but the galling factor is that Outdorsy actually will pitch and try to sell you and charge you money for the service without A CLUE as to what is actually covered. (Again, don't take my word for it, you won't find ANY detailed info here or on the coachnet web page, - call Outdorsy. Ask simple questions. Observe). So, heed my advise: get an iron-clad clause in your contract that the owner is responsible for motor home's mechanical repairs, and the event of the occurrence of such repair you should be reimbursed on a pro-rated basis for a full extend of your inability to proceed with your vacation as intended. Any one can have excellent review if you nice to people (Robert is) while things go smoothly. But it is when you hit a proverbial bump, the true colors are shown. After all, - a LOT of money is involved. Do not be lulled by niceness, - protect your vacation and money. Outdorsy will tell you that "mechanical breakdown is outside of their scope of custody", yet, ironically, they will try to hold your security deposit (which is supposed to cover damages and cleaning but NOT mechanical breakdowns) and will not interfere on your behalf. Get a written protection and rent a newer RV.