Here is the issue:
No one., let me repeat: NO ONE knows (including Outdoorsy) what exactly is covered by coach-net. The web page contains an extremely vague description on "certified mechanics" on demand, towing and flat tire service. So, how far coach-net will tow your vehicle? Up to what monetary limits? Will they replace your flat tire with the spare, or attempt to patch it? Or plug it? What if you have more than one tire flat? What if the tire is cut or demaged beyond repair? Are the trip-interruption services of hotel, rental, food are included? To what extent? The "certified mechanic" service, - is it a 24 hour service? What if it's Sunday? How long will he try to fix the vehicle? Are there limit on labor expenses and are they included? What about parts? This service is a mistery.
Now. Try calling Outdoorsy, - they will not be able to answer ANY of this questions. Explaining to them that they act as an agent and pitch and sell the services to the customer, and, in such capacity bear the grunt of fudiciary responsibility cuts zero ice. Even if you find a link (buried deep inside coachnet questions section) to the coach-net site itself, - guess what?! No detailed discriotuin on the services whatsoever.Can you imagine buying the car from the dealership and the salesman tells you: and has factory warranty, yes. No I don't know what exactly it covers, - the warranty is not from this dealership - it's from the factory. Outdoorsy had no issue stating exactly that.
Now, beware! When you looking at an RV listing on this web-site and thirst particular ad has certain green icons next to it: insurance, coachnet and (let's say) "prorenter" icon - it's completely misleading. Yes, the owner IS a pro and yes, insurance WILL BE included in your rental, but as to the coach-net - it merely means that "it is available". Not misleading at all, right?
I learned a hard lesson: demand a clause in your contract that the owner directly and indisputably bears responsibility for any and all mechanical issues with your vehicle and, consequently, your inability to enjoy your vacation. Should be no different than any auto rental agency or a rental apartment. Outdoorsy will state that "mechanical repairs are outside of Outdoorsy's custody" However, ironically will hold your deposit if the owner tries to make a claim and it's only for a mechanical breakdown through no ones fault.
Badly written policies and lack of care for the customer. To finish with a flourish: Outdoorsy representative told me today (and I quote): "your security deposit could be held indefinitely"
Isn't that nice?