Be sure you understand roadside assistance!

[Paul_Tiefel]

This is a warning to anyone who is thinking about renting an RV and taking the Roadside Assistance Insurance ("RAI"). It is described on one web page as "Pay as you go". This is misleading because you are charged for the insurance every day of the rental but it is ONLY roadside assistance. Before I took RAI I called outdoorsy and asked this question, "If I am at a campsite and the refrigerator breaks will a technician come and fix it?" I was told yes. I took the insurance and then later found out that the only time a Tech would come to a campsite is if there was a problem that prevented driving (or towing) the RV. Having RAI is a good thing but be sure you know what you are getting. Ask a lot of questions and write down the names of the people with whom you speak at Outdoorsy!

[Logan]

Paul, this is Logan from Outdoorsy. I appreciate that you took the time to give feedback to the rest of the Outdoorsy community.

As this topic has to do with "roadside assistance" and "feedback", I moved it into the "Feedback" category and tagged it with "Roadside assistance" so that others can more easily find it.

A few notes:

Yes, when you get Roadside Assistance, you are insuring that if your RV breaks down and is not drivable, you will be visited by a technician.

However, you may also call the Roadside Assistance number at any time to receive over-the-phone assistance from a support team. They can work with you to fix a fridge, connect you to a technician, or find a local technician they would recommend.

That being said, it sounds like you could have had a better experience with roadside assistance. If you wish to send us feedback directly, please send it to feedback@outdoorsy.co. And if you'd like to send me the name of the Outdoorsy representative that you spoke with, I will make sure that they better communicate the details of roadside assistance in the future. Thanks.